Effective Date: September 2026
Dr. Raghav Oza’s Mind Clinic (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, https://psychiatristdoctorindore.com/, or contact us for psychiatric consultation, counselling, mental health treatment, or other services.
By using our website, you agree to the practices described in this Privacy Policy.
We may collect the following types of information when you interact with our website or contact our clinic:
When you submit an enquiry, book an appointment, or contact us, we may collect:
Full name
Phone number
Email address
Preferred appointment date or time
Information provided in enquiry or contact forms
Any other information you voluntarily share with us
If you choose to provide details about your mental health concerns, symptoms, treatment history, or other medical information through our website forms or communication channels, we may receive and process that information solely for responding to your enquiry and providing appropriate healthcare services.
Please avoid sharing highly sensitive medical information through unsecured public channels.
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and device information
Operating system
Pages visited and time spent on the website
Referring website or source
General website usage information
This information helps us improve website performance, security, and user experience.
We may use the information collected from you for the following purposes:
To respond to enquiries and appointment requests
To communicate with you regarding our services
To schedule and manage consultations
To understand your healthcare requirements before an appointment
To provide information about psychiatric and mental health services
To improve our website, services, and patient experience
To maintain website security and prevent misuse
To comply with applicable legal and regulatory requirements
We will not use your personal information for purposes unrelated to the reason for which it was collected without your consent, except where permitted or required by law.
We understand that mental health and psychiatric information is highly personal and sensitive. We take reasonable administrative, technical, and organisational measures to protect information shared with us.
Information provided during consultations or enquiries will be handled confidentially, subject to applicable laws, professional obligations, and circumstances where disclosure may be legally required or necessary to protect an individual’s safety.
However, no method of communication or internet transmission can be guaranteed to be completely secure.
Our website may provide links to communicate with us through WhatsApp, phone calls, email, or social media platforms.
When you use third-party communication services such as WhatsApp, Facebook, Instagram, or email, your information may also be subject to the privacy policies and terms of those respective platforms.
We recommend reviewing the privacy policies of third-party services before sharing sensitive personal or medical information through them.
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.
Cookies may help us:
Remember user preferences
Understand how visitors use our website
Improve website performance
Analyse traffic and marketing effectiveness
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
We may use third-party service providers to support website operations, analytics, communication, hosting, security, and marketing activities.
These services may include website hosting providers, analytics tools, appointment communication platforms, payment services (if applicable), and social media integrations.
Third-party providers may process information according to their own privacy policies and applicable data protection laws.
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
We take reasonable steps to protect your personal information from unauthorised access, misuse, alteration, disclosure, or destruction.
Despite our efforts, no online system is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, provide healthcare-related services, maintain appropriate records, comply with legal obligations, and resolve disputes.
The retention period may vary depending on the nature of the information and applicable legal requirements.
Depending on applicable laws, you may have the right to:
Request access to personal information held by us
Request correction of inaccurate information
Request deletion of information where legally applicable
Withdraw consent for certain communications
Ask questions about how your information is collected and used
To exercise these rights or raise a privacy concern, please contact us using the details provided below.
Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
If you are a parent or guardian and believe that a child has provided personal information without appropriate consent, please contact us so that we can take reasonable steps to address the matter.
Our website may contain links to third-party websites, including social media platforms, healthcare resources, or external services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage visitors to review the privacy policies of those websites before providing personal information.
We may update or modify this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements.
Any updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Dr. Raghav Oza’s Mind Clinic
M-9, Rafael Tower, Saket Nagar Main Road,
Near Saket Square, New Palasia,
Indore, Madhya Pradesh – 452018, India
Phone: +91-7998888865
Email: drraghavmindclinic@gmail.com
Website: https://psychiatristdoctorindore.com/
By using this website and submitting your information, you acknowledge that you have read and understood this Privacy Policy.